Terms of Service

1. Introduction

Welcome to AnywhereTradie (“Platform”), operated by AnywhereTradie Pty Ltd (ABN 00 000 000 000) (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website, mobile applications, and services.

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. The Platform

AnywhereTradie operates as a marketplace platform that connects customers (“Clients”) with independent licensed trade service providers (“Tradies”). We are not a trade service provider. Tradies listed on our platform are independent contractors, not our employees.

We verify the credentials of Tradies on our platform, including trade licences, public liability insurance, and National Police Checks. However, we do not guarantee the quality of any work performed by Tradies.

3. Account Registration

To use certain features of the Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised use

You must be at least 18 years of age to create an account.

4. Booking and Payment

Fixed Pricing: Prices displayed at the time of booking are fixed and include labour and standard materials unless otherwise stated. Additional materials or scope changes require explicit Client approval before proceeding.

Payment Processing: All payments are processed securely through Stripe. By making a booking, you authorise us to charge the payment method provided. Funds are held by Stripe until the job is marked complete.

Cancellation: Clients may cancel a booking free of charge up to 4 hours before the scheduled time. Cancellations within 4 hours of the scheduled time may incur a cancellation fee of up to 20% of the quoted price.

Platform Fee: We charge Tradies a platform fee of 15% on each completed job. This fee is deducted before payout.

5. Tradie Obligations

By registering as a Tradie on the Platform, you represent and warrant that:

• You hold a current and valid trade licence issued by the relevant state or territory authority
• You maintain public liability insurance with a minimum cover of $5,000,000
• You have a current National Police Check (less than 12 months old)
• You are an independent contractor and not an employee of AnywhereTradie
• You will comply with all applicable laws, regulations, and industry standards
• You will perform all work in a professional and workmanlike manner

6. Client Obligations

As a Client, you agree to:

• Provide accurate information about the work required and the property
• Ensure safe access to the work area
• Be present or arrange access at the scheduled time
• Pay the quoted price upon completion of satisfactory work
• Raise any concerns about work quality within 48 hours of completion

7. Satisfaction Guarantee

If a Client is not satisfied with the work performed, they may contact us within 48 hours of job completion. We will:

• Review the complaint and gather information from both parties
• Where appropriate, arrange for a follow-up visit at no additional cost
• If the issue cannot be resolved, we may offer a partial or full refund at our discretion

This guarantee does not apply to work that has been modified or interfered with after completion, or to issues caused by pre-existing conditions not disclosed at booking.

8. Reviews and Ratings

Clients may leave reviews and ratings for Tradies after job completion. Reviews must be honest, accurate, and based on genuine experiences. We reserve the right to remove reviews that contain offensive language, personal attacks, or false statements.

9. Limitation of Liability

To the maximum extent permitted by law, AnywhereTradie is not liable for:

• Any loss, damage, or injury arising from work performed by Tradies
• The quality, safety, or legality of services provided by Tradies
• Any interruption or unavailability of the Platform
• Any indirect, incidental, special, or consequential damages

Our total liability to you for any claims arising from the use of the Platform is limited to the fees you have paid to us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

10. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is the property of AnywhereTradie or its licensors and is protected by Australian and international intellectual property laws.

11. Termination

We may suspend or terminate your account at any time if you breach these Terms, provide false information, or engage in fraudulent or harmful conduct. You may close your account at any time by contacting us.

12. Dispute Resolution

Any dispute arising from these Terms or the use of the Platform will first be addressed through our internal dispute resolution process. If the dispute cannot be resolved internally, it will be submitted to mediation in accordance with the Australian Disputes Centre guidelines before any court proceedings are commenced.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Platform. Your continued use of the Platform after changes constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms, contact us at:

AnywhereTradie Pty Ltd
Level 12, 100 Harris Street, Pyrmont NSW 2009
Email: legal@anywheretradie.com.au
Phone: 1300 TRADIE (1300 872 343)